|  |  |  | | | | This Is What Some Of Our Clients Say About Our Service | | |  | | Maindec Computer Solutions Ltd |  | Maindec Computer Solutions is a major solutions provider in the I.T sector and have used Cygnet call centre for over 4 years. Maindec, a company of 25 years standing, provides high-level support for Mini and Mainframe computer systems. Typically,
Maindec is supporting customers with a range of highly critical operations based on Sun, HP, IBM and Compaq systems located within and outside the United Kingdom. Our operation requires that we respond to customers system failures within 1 hour in some instances. This requires a Call logging centre that is available 24 hours 7 days a week with efficient call logging systems and personnel who understand the industry that they are working in. Over Maindec’s history we have used various call logging centres to provide this service to us with varying degrees of success. We have found that the bigger the operation the more likely the call handling operation does not listen to the customers requirements and needs. Cygnet have always gone the extra mile to ensure that Maindec receive the correct information in a timely manner. Maindec’s business successes would have suffered if this critical service was not efficient and professional. Maindec will continue to use Cygnet as its Call Centre Partner.
Paul Farmer
Regional Manager
Maindec Computer Solutions Ltd | | | | Medequip Assistive Technology Ltd |  | "Having used Cygnet Call Centre for three years, I am writing to thank you for the excellent service that you have provided. It is a credit to you that often under difficult circumstances, you manage to contact the right on-call Technician, in the right part of country with the right information. Having used your service to assist a sister company in a Trial for Pressure Care Equipment in a Hospital based South East of London, I can also confirm that they have nothing but praise for the (temporary) service that you have provided. In many ways we (Medequip) have almost taken your 'back up' for granted so I thought it was about time we put the record straight - Thank you." Yours sincerely, Phil Ottaway
Operations Director
Medequip Assistive Technology Ltd | | | | ISG Technology Ltd |  | | “Dear Rakesh, Just a note to thank you for the excellent service you have given ISGWEBB over the past three years.
Your quality of service is excellent and all your staff are always helpful and friendly. Again thanks for your help and service.”
Kindest regards, Derek Mildenhall
ISGWEBB Service Delivery Manager | | | | Loan2Day | | | “Unbelievable service. I can’t thanks you enough!!!”
Loans2day
Rachael Eveleigh | | | | MTI |  | “ May I take this opportunity to thank Cygnet for a professional and responsive service that you have offered us for just over 12 months now.”
The service has been 100% improvement compared to the last out of hours service we used.Our calls, and more importantly our Customer's calls, are always answered within three rings, and the details passed to us are always correct. With Cygnet being able to monitor our Phone Home system as well, this has also helped us provide a quicker and better service to our Customer's.”
Best Regards
Frank Millar (MTI) |
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